Frequently Asked Questions
The checkout takes place in a secure online environment. Confidential details like your name, address, and credit card information will undergo encryption through an SSL connection. This guarantees that your private information remains unreadable by any unauthorised individuals.
We accept all major credit and debit cards, including Amex. We accept both Apple Pay and Google Pay.
The delivery time is contingent upon the product type and, in certain instances, the delivery destination. You can find the estimated delivery duration for each product under ‘additional information’ on the product page.
Your track and trace details will be updated once your order has been dispatched, we will will notify you by email when this is the case.
Your order might arrive in multiple packages if:
• The package elements leave our warehouse at distinct times
or
• Multiple couriers are responsible for your parcels.
Rest assured all parts of your order will arrive in the specified delivery timeframe.
Yes.
You can return your product free of charge within 14 days after receiving the product.
Depending on the product and the reason why you want to return, we will either organise a pick-up or we will send you a return label.
Contact us via the ‘contact us’ page to arrange.
Yes, providing you return your product in it’s original unused condition. This does not affect your statutory rights.
All products are protected by 12 month guarantee.
You are entitled to a dependable product that aligns with its description. A product is deemed faulty if:
- It arrives incomplete,
- It arrives damaged or broken,
- It fails to function as intended,
- It cannot be used as outlined by the seller.
Should an issue arise, you have the right to be presented with an appropriate resolution to address the matter. Solutions offered by MyFourWalls include replacements or upgrades.
It’s important to note that damages resulting from weather conditions are not covered by warranty.
Should you need to make a warranty claim, you can reach out to our customer service team.
Send us a message via our Contact Us page. Alternatively contact us via DM or Live Chat, click the green logo on the bottom of the screen.
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First class service. Delierverd on time
Nick Patel
Prompt delivery , good communication. Really pleased with product.
Ruth Greenslade
Very impressed with how quickly my queries were responded to. Item was delivered carefully and was very good value. No issues using, will be ordering again!
Sian Owens